Ebon et Noir partners with creative people and manufacturers in the United States and Canada, to bring you a unique shopping experience. All of our offerings ship domestically.
You can count on us to provide tracking for your package and update you of its status along the way. If you have any questions about your shipment, reach out to us. We love darkness, but won't keep you in the dark regarding your goods.
Ebon et Noir ("we" and "us") is the operator of https://www.EbonNoir.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Stock Availability
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping CostsDOMESTIC SHIPPING
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking number to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Duties & Taxes
We collect relevant sales tax.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.
8. Customer service
For all customer service enquiries, please fill out our contact form. We look forward to assisting you.
Last Updated November 29, 2021