Shipping Policy

Ebon et Noir partners with creative people and manufacturers in the United States and Canada, to bring you a unique shopping experience. All of our offerings ship domestically. 

You can count on us to provide tracking for your package and update you of its status along the way. If you have any questions about your shipment, reach out to us. We love darkness, but won't keep you in the dark regarding your goods.

SHIPPING TERMS & CONDITIONS

Ebon et Noir ("we" and "us") is the operator of https://www.EbonNoir.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Stock Availability
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

DOMESTIC SHIPPING
Shipping for books is by Media Mail. Cost is determined by weight and size. Allow 5-10 business days for delivery. I ship all books with tracking. Average cost by Media Mail is $5.00. Media Mail rate applies to customers in the Continental US as well as Hawaii, Alaska, Puerto Rico, and military bases in foreign countries.

INTERNATIONAL SHIPPING
I ship worldwide. Cost is based on USPS rates and item weight.

We want you to be happy with your purchase. If for any reason you are not satisfied with your item(s), please contact us so we can make it right. For more information on returns and exchanges, see our Return Policy.

4. Delivery Terms 

Domestic items take anywhere from 2-10 days to arrive once they've been shipped.

4.2 Dispatch Time

Most orders are usually dispatched within 2-3 business days of payment. For made-to-order products such as textiles and scarves, the production time is 10-13 days. 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking number to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Duties & Taxes
We collect relevant sales tax.

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.

8. Customer service
For all customer service enquiries, please fill out our contact form. We look forward to assisting you.

Last Updated November 29, 2021